Client Service Representative - tech support
Augusta, GA Augusta, GA Contract Contract $20 - $25 an hour $20 - $25 an hour 11 days ago 11 days ago 11 days ago Our client, a leading financial company is hiring a Client Support Representative on an initial 6-month Contract.
Work Location:
Augusta GA or Elk Grove Village, IL 1ST5 weeks - Training on site (4 days onsite and 1 day remote) and once training is completed, 3 days onsite Please note that all candidates MUST work on our W2 or with One Man Corps.
NO C2C CANDIDATES AND NO AGENCIES PLEASE!
Summary:
The CRC Representative plays a pivotal role in delivering exceptional customer service by promptly and accurately handling client Service Requests.
The main objective is to address client inquiries, resolve concerns, diagnose issues, and provide effective and professional solutions that leave customers delighted after every interaction.
Carrier Connections position will be working with the clients and the Benefits carriers.
The consultant will be working with EDI files, so must have some sort of technical background as well as a strong client support background that is eager to help clients.
IT Support background working with Excel and large data.
Will be setting up calls with all parties(clients and carriers).
Also looking for project management exp, being able to prioritize and manage cases.
Duties and
Responsibilities:
Take ownership of incoming client Service Requests, emails, and projects, ensuring complete customer satisfaction.
Ensure accurate programming and configuration changes as required.
Validate the accuracy of all third-party payments to benefit carriers and government agencies.
Manage multiple client commitments in a fast-paced and dynamic environment.
Implement changes to company set-up with meticulous attention to detail.
Monitor Case service level compliance, regularly reporting on productivity, service, and specific goals.
Actively contribute to customer service excellence and payroll servicing.
Identify client needs, investigate the root cause of issues, and make necessary adjustments.
Communicate with clients via phone and email, providing appropriate follow-ups.
Provide backup support for Majors phone queues when needed.
Job Type:
Contract Pay:
$20.
00 - $25.
00 per hour
Benefits:
Health insurance Ability to commute/relocate:
Augusta, GA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Augusta, GA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Work Location:
Augusta GA or Elk Grove Village, IL 1ST5 weeks - Training on site (4 days onsite and 1 day remote) and once training is completed, 3 days onsite Please note that all candidates MUST work on our W2 or with One Man Corps.
NO C2C CANDIDATES AND NO AGENCIES PLEASE!
Summary:
The CRC Representative plays a pivotal role in delivering exceptional customer service by promptly and accurately handling client Service Requests.
The main objective is to address client inquiries, resolve concerns, diagnose issues, and provide effective and professional solutions that leave customers delighted after every interaction.
Carrier Connections position will be working with the clients and the Benefits carriers.
The consultant will be working with EDI files, so must have some sort of technical background as well as a strong client support background that is eager to help clients.
IT Support background working with Excel and large data.
Will be setting up calls with all parties(clients and carriers).
Also looking for project management exp, being able to prioritize and manage cases.
Duties and
Responsibilities:
Take ownership of incoming client Service Requests, emails, and projects, ensuring complete customer satisfaction.
Ensure accurate programming and configuration changes as required.
Validate the accuracy of all third-party payments to benefit carriers and government agencies.
Manage multiple client commitments in a fast-paced and dynamic environment.
Implement changes to company set-up with meticulous attention to detail.
Monitor Case service level compliance, regularly reporting on productivity, service, and specific goals.
Actively contribute to customer service excellence and payroll servicing.
Identify client needs, investigate the root cause of issues, and make necessary adjustments.
Communicate with clients via phone and email, providing appropriate follow-ups.
Provide backup support for Majors phone queues when needed.
Job Type:
Contract Pay:
$20.
00 - $25.
00 per hour
Benefits:
Health insurance Ability to commute/relocate:
Augusta, GA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Augusta, GA.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
