Application Support Analyst II
Salary:
$57,003.
00 AnnuallyLocation :
Augusta, GAJob Type:
Full Time PermanentJob Number:
201203301Department:
INFORMATION TECHNOLOGYDivision:
IT BUSINESS APPLICATION SUPPORTOpening Date:
08/04/2023Closing Date:
ContinuousDESCRIPTION Performs software application analysis, support, and maintenance.
Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures.
Reports to the Deputy CIO of Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES Performs troubleshooting and problem-solving activities for software application systems.
Provides project management for allocated projects.
Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups.
Gathers requirements, designs, and develops reports and minor applications for customers.
Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies.
Develops and supports documentation and procedural manuals.
Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Support of Implementation of vendor-supplied business application software in an end-user department.
Thorough and accurate documentation of software problem resolution procedures in a management-approved format.
Handling customer complaint situations.
Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
Responding to emergency technology support issues in their area(s) of responsibility.
Training/Familiarizing other staff members (not necessarily subordinates) in technology applications.
May supervise and/or train designated personnel May involve carrying a pager and serving 24-hour on call duty.
MINIMUM REQUIREMENTS Education:
BA/BS in Computer Science, Information Systems, Business Administration, or related field.
Experience:
Three (3) years of work experience providing software or hardware-related technical support, business analysis, report writing and end-user customer support.
Knowledge/Skills/Abilities:
Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing.
Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies.
Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures.
Proficiency in database integration, report generation tools, application systems, structured query language (SQL), interpersonal relations, general business principles, and adaptability to change.
Familiarity with local area networks, network software and technical concepts.
Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment.
Good communication skills, both oral and written.
Demonstrated ability to work with a team or independently.
Licensing:
Possession of a valid driver's license with good driving history.
If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
OTHER Requires staff call up in an emergency situation.
This position does require travel to other locations more than 50% of the time.
PERFORMANCE APTITUDES:
Data Utilization:
Requires the ability to coordinate, manage, and/or correlate data.
Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
.
Human Interaction:
Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment:
Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal:
Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Math:
Requires the ability to perform moderate mathematical calculations which may include Algebra, Geometry, percentage change, graphs, and trends.
Functional Reasoning:
Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning:
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Physical Abilities:
Tasks require the ability to perform sedentary to light work which may involve extended periods of time at a keyboard.
Tasks may occassionally require the exertion of moderate physical effort such as lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (0-20 pounds).
Sensory Requirements:
Some tasks require the ability to perceive and discriminate visual cues or signals.
Environmental Factors:
Essential functions are regularly performed without exposure to adverse environmental conditions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
Augusta-Richmond County's comprehensive benefit package includes:
VacationHolidaySickMedicalDentalVisionLifeLong-Term Disability InsurancePensionFor a more detailed overview of our benefit package, please visit our website below:
01 The answers you provide to the supplemental questions will be used to conclude if you meet the minimum qualifications and requirements for this position.
Responses relating to your specific work experience and education MUST clearly reflect the requirements shown in the areas for work history and education on your application.
Your application must be completed in full before it is submitted.
Additional information may not be accepted after your application has been submitted.
Do you accept these terms? Yes No 02 Are you a current employee of Augusta Richmond County? Yes No 03 To be eligible to apply for a posted position, a current employee must have performed competently for at least six (6) months in his/her current position.
If you are a current employee of Augusta Richmond County, have you been in your current position at least six months? Yes No This question does not apply to me.
04 If you are a current Augusta Richmond County employee, have you received a written reprimand, disciplinary probation, or suspension in the last twelve (12) months? (Informal warnings excluded) Yes No This question does not apply to me.
05 Do you have a BS/BA in Computer Science, Information Systems, or Business Administration? (If Yes, please be sure to notate the type of degree in the Education section of the application) Please note:
Upon job offer, you will be required to provide proof of education.
Be sure to have the appropriate documents readily available.
Yes No 06 Which of the following best describes your experience providing software or hardware-related technical support, business analysis, report writing and end-user customer support? (Please be sure experience is evident on your application/resume.
) No experience One to Two years of experience Three to Four years of experience Five or more years of experience 07 Do you have a valid driver's license with an acceptable driving record? (If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
) Yes No Required Question Recommended Skills Adaptability Algebra Business Administration Business Analysis Business Software Calculations Estimated Salary: $20 to $28 per hour based on qualifications.
$57,003.
00 AnnuallyLocation :
Augusta, GAJob Type:
Full Time PermanentJob Number:
201203301Department:
INFORMATION TECHNOLOGYDivision:
IT BUSINESS APPLICATION SUPPORTOpening Date:
08/04/2023Closing Date:
ContinuousDESCRIPTION Performs software application analysis, support, and maintenance.
Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures.
Reports to the Deputy CIO of Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES Performs troubleshooting and problem-solving activities for software application systems.
Provides project management for allocated projects.
Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups.
Gathers requirements, designs, and develops reports and minor applications for customers.
Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies.
Develops and supports documentation and procedural manuals.
Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Support of Implementation of vendor-supplied business application software in an end-user department.
Thorough and accurate documentation of software problem resolution procedures in a management-approved format.
Handling customer complaint situations.
Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
Responding to emergency technology support issues in their area(s) of responsibility.
Training/Familiarizing other staff members (not necessarily subordinates) in technology applications.
May supervise and/or train designated personnel May involve carrying a pager and serving 24-hour on call duty.
MINIMUM REQUIREMENTS Education:
BA/BS in Computer Science, Information Systems, Business Administration, or related field.
Experience:
Three (3) years of work experience providing software or hardware-related technical support, business analysis, report writing and end-user customer support.
Knowledge/Skills/Abilities:
Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing.
Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies.
Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures.
Proficiency in database integration, report generation tools, application systems, structured query language (SQL), interpersonal relations, general business principles, and adaptability to change.
Familiarity with local area networks, network software and technical concepts.
Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment.
Good communication skills, both oral and written.
Demonstrated ability to work with a team or independently.
Licensing:
Possession of a valid driver's license with good driving history.
If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
OTHER Requires staff call up in an emergency situation.
This position does require travel to other locations more than 50% of the time.
PERFORMANCE APTITUDES:
Data Utilization:
Requires the ability to coordinate, manage, and/or correlate data.
Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
.
Human Interaction:
Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment:
Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal:
Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Math:
Requires the ability to perform moderate mathematical calculations which may include Algebra, Geometry, percentage change, graphs, and trends.
Functional Reasoning:
Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning:
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Physical Abilities:
Tasks require the ability to perform sedentary to light work which may involve extended periods of time at a keyboard.
Tasks may occassionally require the exertion of moderate physical effort such as lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (0-20 pounds).
Sensory Requirements:
Some tasks require the ability to perceive and discriminate visual cues or signals.
Environmental Factors:
Essential functions are regularly performed without exposure to adverse environmental conditions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
Augusta-Richmond County's comprehensive benefit package includes:
VacationHolidaySickMedicalDentalVisionLifeLong-Term Disability InsurancePensionFor a more detailed overview of our benefit package, please visit our website below:
01 The answers you provide to the supplemental questions will be used to conclude if you meet the minimum qualifications and requirements for this position.
Responses relating to your specific work experience and education MUST clearly reflect the requirements shown in the areas for work history and education on your application.
Your application must be completed in full before it is submitted.
Additional information may not be accepted after your application has been submitted.
Do you accept these terms? Yes No 02 Are you a current employee of Augusta Richmond County? Yes No 03 To be eligible to apply for a posted position, a current employee must have performed competently for at least six (6) months in his/her current position.
If you are a current employee of Augusta Richmond County, have you been in your current position at least six months? Yes No This question does not apply to me.
04 If you are a current Augusta Richmond County employee, have you received a written reprimand, disciplinary probation, or suspension in the last twelve (12) months? (Informal warnings excluded) Yes No This question does not apply to me.
05 Do you have a BS/BA in Computer Science, Information Systems, or Business Administration? (If Yes, please be sure to notate the type of degree in the Education section of the application) Please note:
Upon job offer, you will be required to provide proof of education.
Be sure to have the appropriate documents readily available.
Yes No 06 Which of the following best describes your experience providing software or hardware-related technical support, business analysis, report writing and end-user customer support? (Please be sure experience is evident on your application/resume.
) No experience One to Two years of experience Three to Four years of experience Five or more years of experience 07 Do you have a valid driver's license with an acceptable driving record? (If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
) Yes No Required Question Recommended Skills Adaptability Algebra Business Administration Business Analysis Business Software Calculations Estimated Salary: $20 to $28 per hour based on qualifications.
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