Application Support Analyst II
Augusta, GA Augusta, GA Full-time Full-time $57,003 a year $57,003 a year 6 days ago 6 days ago 6 days ago DESCRIPTION Performs software application analysis, support, and maintenance.
Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures.
Reports to the Deputy CIO of Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES Performs troubleshooting and problem-solving activities for software application systems.
Provides project management for allocated projects.
Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups.
Gathers requirements, designs, and develops reports and minor applications for customers.
Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies.
Develops and supports documentation and procedural manuals.
Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Support of Implementation of vendor-supplied business application software in an end-user department.
Thorough and accurate documentation of software problem resolution procedures in a management-approved format.
Handling customer complaint situations.
Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
Responding to emergency technology support issues in their area(s) of responsibility.
Training/Familiarizing other staff members (not necessarily subordinates) in technology applications.
May supervise and/or train designated personnel May involve carrying a pager and serving 24-hour on call duty.
MINIMUM REQUIREMENTS Education:
BA/BS in Computer Science, Information Systems, Business Administration, or related field.
Experience:
Three (3) years of work experience providing software or hardware-related technical support, business analysis, report writing and end-user customer support.
Knowledge/Skills/Abilities:
Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing.
Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies.
Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures.
Proficiency in database integration, report generation tools, application systems, structured query language (SQL), interpersonal relations, general business principles, and adaptability to change.
Familiarity with local area networks, network software and technical concepts.
Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment.
Good communication skills, both oral and written.
Demonstrated ability to work with a team or independently.
Licensing:
Possession of a valid driver's license with good driving history.
If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
OTHER Requires staff call up in an emergency situation.
This position does require travel to other locations more than 50% of the time.
PERFORMANCE APTITUDES:
Data Utilization:
Requires the ability to coordinate, manage, and/or correlate data.
Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
.
Human Interaction:
Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment:
Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal:
Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Math:
Requires the ability to perform moderate mathematical calculations which may include Algebra, Geometry, percentage change, graphs, and trends.
Functional Reasoning:
Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning:
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Physical Abilities:
Tasks require the ability to perform sedentary to light work which may involve extended periods of time at a keyboard.
Tasks may occassionally require the exertion of moderate physical effort such as lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (0-20 pounds).
Sensory Requirements:
Some tasks require the ability to perceive and discriminate visual cues or signals.
Environmental Factors:
Essential functions are regularly performed without exposure to adverse environmental conditions.
_______________________________________________________________________ The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures.
Reports to the Deputy CIO of Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES Performs troubleshooting and problem-solving activities for software application systems.
Provides project management for allocated projects.
Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups.
Gathers requirements, designs, and develops reports and minor applications for customers.
Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies.
Develops and supports documentation and procedural manuals.
Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Support of Implementation of vendor-supplied business application software in an end-user department.
Thorough and accurate documentation of software problem resolution procedures in a management-approved format.
Handling customer complaint situations.
Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
Responding to emergency technology support issues in their area(s) of responsibility.
Training/Familiarizing other staff members (not necessarily subordinates) in technology applications.
May supervise and/or train designated personnel May involve carrying a pager and serving 24-hour on call duty.
MINIMUM REQUIREMENTS Education:
BA/BS in Computer Science, Information Systems, Business Administration, or related field.
Experience:
Three (3) years of work experience providing software or hardware-related technical support, business analysis, report writing and end-user customer support.
Knowledge/Skills/Abilities:
Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing.
Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies.
Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures.
Proficiency in database integration, report generation tools, application systems, structured query language (SQL), interpersonal relations, general business principles, and adaptability to change.
Familiarity with local area networks, network software and technical concepts.
Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment.
Good communication skills, both oral and written.
Demonstrated ability to work with a team or independently.
Licensing:
Possession of a valid driver's license with good driving history.
If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
OTHER Requires staff call up in an emergency situation.
This position does require travel to other locations more than 50% of the time.
PERFORMANCE APTITUDES:
Data Utilization:
Requires the ability to coordinate, manage, and/or correlate data.
Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
.
Human Interaction:
Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment:
Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal:
Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Math:
Requires the ability to perform moderate mathematical calculations which may include Algebra, Geometry, percentage change, graphs, and trends.
Functional Reasoning:
Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning:
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Physical Abilities:
Tasks require the ability to perform sedentary to light work which may involve extended periods of time at a keyboard.
Tasks may occassionally require the exertion of moderate physical effort such as lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (0-20 pounds).
Sensory Requirements:
Some tasks require the ability to perceive and discriminate visual cues or signals.
Environmental Factors:
Essential functions are regularly performed without exposure to adverse environmental conditions.
_______________________________________________________________________ The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
