Help Desk Level 1
4.
2 Augusta, GA Augusta, GA Contract Contract $16 an hour $16 an hour 22 hours ago 22 hours ago 22 hours ago Hi, Please share your resume at email protected Job Role :
IT Helpdesk level 1 Location:
Augusta GA (Day one onsite)
Experience:
Mandatory 1-2 yrs.
help desk experience.
IT Helpdesk level 1 Duties and
Responsibilities:
1.
User Support:
Provide first-level technical support to end-users via phone and email, assisting end user with hardware, software, and network-related issues.
2.
Issue Logging and Tracking:
Accurately log and track user-reported incidents and service requests in a ticketing system, ensuring that all relevant details are documented.
3.
Troubleshooting:
Conduct initial diagnosis and troubleshooting of technical issues to determine their nature and urgency, following predefined procedures and knowledge base resources.
4.
Account Management:
Assist users with password resets, account unlocks, and basic account management tasks, adhering to security protocols.
5.
Hardware and Software Support:
Help users set up and use computers, printers, and other devices.
Also, assist with installing, configuring, and fixing software, like operating systems and office programs.
6.
Remote Desktop Assistance:
Offer remote assistance and screen-sharing sessions to resolve user issues when possible, ensuring minimal disruption to their work.
7.
Escalation:
Escalate incidents and service requests to Level 2 support teams when issues exceed the Level 1 scope or require specialized expertise.
8.
Communication:
Communicate effectively with end-users and colleagues, providing status updates on the reported incident and service requests.
9.
Customer Satisfaction:
Strive to provide excellent customer service by resolving issues promptly, professionally, and courteously, aiming for high levels of user satisfaction.
10.
Adherence to SLAs:
Ensure that service level agreements (SLAs) are met or exceeded for incident resolution and service request fulfillment.
Technical Requirements:
1.
Operating Systems:
Proficiency in supporting and troubleshooting Windows 10.
2.
Hardware Knowledge:
Understanding of computer hardware components, peripherals, and mobile devices.
3.
Networking Basics:
Familiarity with fundamental networking concepts and configurations.
4.
Email Clients:
Competence in configuring and troubleshooting email clients like Microsoft Outlook and web-based email services.
5.
Remote Desktop Tools:
Experience in using remote desktop software like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP).
6.
Remote Access Solutions:
Knowledge of Virtual Private Networks (VPNs) and secure remote access methods.
Application Requirements:
1.
Proficiency in supporting and troubleshooting Microsoft 365 applications.
2.
Account Management:
Ability to assist users with password resets, account creation, and access control.
3.
Basic knowledge of VDI software solutions such as VMware Horizon, Citrix Virtual Apps and AWS.
4.
Web Browsers:
Familiarity with popular web browsers (Chrome, Firefox, Edge) and addressing browser-related issues.
5.
Ticketing Systems:
Experience in using ticketing systems for tracking and managing support requests efficiently.
6.
Basic Troubleshooting Tools:
Proficiency in using built-in troubleshooting tools like Windows Event Viewer, Task Manager, and Resource Monitor.
Warm Regards Abhinav Upadhyay Talent Acquisition Executive Tekshapers Inc 850 Stephenson Hwy, Suite 205, Troy, MI 48083 (W):
+1(248)-306-8430 Email:
email protected https:
//www.
tekshapers.
com/ MBE Certified ISO 9001:
2008
Disclaimer:
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only.
If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at email protected and then delete this e-mail immediately from your system.
You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution, and/or publication of this e-mail, its contents, or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.
Internet communication cannot be guaranteed to be secured or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses.
Tekshapers.
does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Job Type:
Contract Salary:
$16.
00 per hour Experience level:
1 year 2 years Schedule:
8 hour shift
Experience:
Help desk:
2 years (Preferred) Windows:
1 year (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Augusta, GA Augusta, GA Contract Contract $16 an hour $16 an hour 22 hours ago 22 hours ago 22 hours ago Hi, Please share your resume at email protected Job Role :
IT Helpdesk level 1 Location:
Augusta GA (Day one onsite)
Experience:
Mandatory 1-2 yrs.
help desk experience.
IT Helpdesk level 1 Duties and
Responsibilities:
1.
User Support:
Provide first-level technical support to end-users via phone and email, assisting end user with hardware, software, and network-related issues.
2.
Issue Logging and Tracking:
Accurately log and track user-reported incidents and service requests in a ticketing system, ensuring that all relevant details are documented.
3.
Troubleshooting:
Conduct initial diagnosis and troubleshooting of technical issues to determine their nature and urgency, following predefined procedures and knowledge base resources.
4.
Account Management:
Assist users with password resets, account unlocks, and basic account management tasks, adhering to security protocols.
5.
Hardware and Software Support:
Help users set up and use computers, printers, and other devices.
Also, assist with installing, configuring, and fixing software, like operating systems and office programs.
6.
Remote Desktop Assistance:
Offer remote assistance and screen-sharing sessions to resolve user issues when possible, ensuring minimal disruption to their work.
7.
Escalation:
Escalate incidents and service requests to Level 2 support teams when issues exceed the Level 1 scope or require specialized expertise.
8.
Communication:
Communicate effectively with end-users and colleagues, providing status updates on the reported incident and service requests.
9.
Customer Satisfaction:
Strive to provide excellent customer service by resolving issues promptly, professionally, and courteously, aiming for high levels of user satisfaction.
10.
Adherence to SLAs:
Ensure that service level agreements (SLAs) are met or exceeded for incident resolution and service request fulfillment.
Technical Requirements:
1.
Operating Systems:
Proficiency in supporting and troubleshooting Windows 10.
2.
Hardware Knowledge:
Understanding of computer hardware components, peripherals, and mobile devices.
3.
Networking Basics:
Familiarity with fundamental networking concepts and configurations.
4.
Email Clients:
Competence in configuring and troubleshooting email clients like Microsoft Outlook and web-based email services.
5.
Remote Desktop Tools:
Experience in using remote desktop software like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP).
6.
Remote Access Solutions:
Knowledge of Virtual Private Networks (VPNs) and secure remote access methods.
Application Requirements:
1.
Proficiency in supporting and troubleshooting Microsoft 365 applications.
2.
Account Management:
Ability to assist users with password resets, account creation, and access control.
3.
Basic knowledge of VDI software solutions such as VMware Horizon, Citrix Virtual Apps and AWS.
4.
Web Browsers:
Familiarity with popular web browsers (Chrome, Firefox, Edge) and addressing browser-related issues.
5.
Ticketing Systems:
Experience in using ticketing systems for tracking and managing support requests efficiently.
6.
Basic Troubleshooting Tools:
Proficiency in using built-in troubleshooting tools like Windows Event Viewer, Task Manager, and Resource Monitor.
Warm Regards Abhinav Upadhyay Talent Acquisition Executive Tekshapers Inc 850 Stephenson Hwy, Suite 205, Troy, MI 48083 (W):
+1(248)-306-8430 Email:
email protected https:
//www.
tekshapers.
com/ MBE Certified ISO 9001:
2008
Disclaimer:
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only.
If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at email protected and then delete this e-mail immediately from your system.
You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution, and/or publication of this e-mail, its contents, or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.
Internet communication cannot be guaranteed to be secured or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses.
Tekshapers.
does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Job Type:
Contract Salary:
$16.
00 per hour Experience level:
1 year 2 years Schedule:
8 hour shift
Experience:
Help desk:
2 years (Preferred) Windows:
1 year (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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