call center -Quality Assurance Specialist
2.
7 Augusta, GA Augusta, GA Contract Contract $15 - $20 an hour $15 - $20 an hour 7 days ago 7 days ago 7 days ago Quality Assurance Specialist - Voice Program Location - Augusta, Georgia
Responsibilities:
Qualifications:
Minimum of 2-3 years of experience in a quality assurance role, preferably within a banking or financial services environment.
In-depth knowledge of customer service principles and practices, with a strong focus on voice interactions.
Familiarity with banking laws, regulations, and guidelines, with a specific emphasis on consumer banking products and services.
Excellent communication skills, both verbal and written, with the ability to provide constructive feedback effectively.
Strong analytical and critical thinking skills, with a keen eye for detail.
Proven ability to influence and work collaboratively across various departments.
Results-driven, with a proven track record in improving service quality within a team environment.
High level of proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
Flexibility to work a rotating schedule, including evenings and Saturdays, as required.
Job Type:
Contract Pay:
$15.
00 - $20.
00 per hour Schedule:
8 hour shift Monday to Friday Application Question(s):
Job tital should be Qality assurance
Experience:
Quality assurance:
5 years (Required) Microsoft Office Suite:
4 years (Required) Call audits:
1 year (Required) Banking:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Augusta, GA Augusta, GA Contract Contract $15 - $20 an hour $15 - $20 an hour 7 days ago 7 days ago 7 days ago Quality Assurance Specialist - Voice Program Location - Augusta, Georgia
Responsibilities:
Qualifications:
Minimum of 2-3 years of experience in a quality assurance role, preferably within a banking or financial services environment.
In-depth knowledge of customer service principles and practices, with a strong focus on voice interactions.
Familiarity with banking laws, regulations, and guidelines, with a specific emphasis on consumer banking products and services.
Excellent communication skills, both verbal and written, with the ability to provide constructive feedback effectively.
Strong analytical and critical thinking skills, with a keen eye for detail.
Proven ability to influence and work collaboratively across various departments.
Results-driven, with a proven track record in improving service quality within a team environment.
High level of proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
Flexibility to work a rotating schedule, including evenings and Saturdays, as required.
Job Type:
Contract Pay:
$15.
00 - $20.
00 per hour Schedule:
8 hour shift Monday to Friday Application Question(s):
Job tital should be Qality assurance
Experience:
Quality assurance:
5 years (Required) Microsoft Office Suite:
4 years (Required) Call audits:
1 year (Required) Banking:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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