Systems Engineer

Company Name:
Systems Engineer Growing Managed
Provider and one of Inc. 5000 fastest growing companies, is seeking a Sr. Systems Engineer. The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's software systems, along with executing complex projects. This is a Direct Hire position and as such a stellar benefits package awaits including medical and dental insurances, 401k, lucrative time off and much more! Essential Duties and Responsibilities:- Design, implementation, and support services involving Microsoft, NetApp, Dell, Citrix, VMware, etc. - Engineer and implement system solutions for customers using technologies that meet their needs such as Storage, Server and Desktop Virtualization - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, Routers, Firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation and consulting services to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities:- Improve customer service, perception, and satisfaction - Ability to work in a team and communicate effectively - Escalate service or project issues that cannot be completed within agreed service levels - Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals - Develop in-depth knowledge of the service offerings and how they relate to customer's needs - Document internal processes and procedures related to duties and responsibilities - Responsible for entering time and expenses in ConnectWise as it occurs - Understand processes in ConnectWise by completing assigned training materials and blueprints in the ConnectWise University - Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry To be successful in this position you should possess most of the following:- 5 years as a Systems/Network Engineer with strong networking background and a focus on Virtualization, Storage, Cisco, and Security - Professional IT Certifications, such as: Microsoft MITP or MCTS, Citrix VCA-DT or CCA, NetApp NCDA, Cisco CCNA, or VMware VCP or VCAP - Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care - Diagnosis skills of technical issues - Ability to multi-task and adapt to changes quickly - Technical awareness: ability to match resources to technical issues appropriately - Service awareness of all organization's key IT services for which support is being provided - Understanding of support tools, techniques, and how technology is used to provide IT services To expedite review of your resume, when submitting for this position, please ensure your resume highlights the above duties/qualifications that you legitimately have experience in/possess and email. ABOUT iStaff: Founded in 1995, iStaff offers combined experience of over 30 years of industry experience and demonstrated success in our IT recruiting and sales staff that has the expertise to source candidates with unique and hard to fill skill sets. Headquartered in Atlanta, GA, our IT recruiting division focuses on contract, contract to permanent and permanent placement opportunities on a national basis. MYK62683JR

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