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Customer Service Representative

Company Name:
Kagan
Position Type:
Full-time
The Customer Service Technical Specialist will be an integral part of our talented team, supporting our continued growth. The ideal candidate will possess:
Responsibilities:
Identify objective data and enter ("key what you see") at a high level of productivity and accuracy
Perform data entry task from a paper and/or document image
Utilize system functions to perform data look-up and validation
Perform entry of data presented in structured forms, correspondence text or presented out of context in character strings
Perform document image quality validation, including document type confirmation and verification of image quality and clarity
Identify, classify and sort documents by assigning document types within the data entry application
Prep documents for scanning to include; separate document by type, separate multiple page documents from single page documents, ensure all paper clips, staples and other fasteners are removed, and sort individual document types by size of the document and make copies as necessary
Scan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposes
Handle time-sensitive information
Handle confidential information
Perform duties

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